- Experience in FLM Manager
- Manage maintenance contract implementation including the FLM subcontractors to deliver daily operations & maintenance activities to customer within contractual SLA.
- Apply, improve and ensure that the fault management process implemented and respected on field activates.
- Operations improvement plan through outage analysis for Active and Passive operations.
- Process developments to improve operational efficiency.
- Infra Operations & Maintenance Management of Core/BSC –MGW & cell sites of Airtel Tanzania.
- Need to Ensure Company targeted GP and NP through effective cost controlling.
- Subcontractor governance to have effective delivery of operational assignments.
- Complete Operations management through
- Responsible for driving Operational / Business excellence initiatives for delivery teams.
- Aligning the delivery teams to meet Scope of Work & Contractual obligations of customer on both Compliance / Regulatory requirements.
- Manage customer relationship / service delivery / process orientation to meet the operational requirements.
- Managing program Profit &Loss through effective workforce management and optimal cost management.
- Cost projections for the entire operations and tracking the cost with monthly reviews.
- Monitoring all Operational Expenditures.
- Close co-ordination with other operators for better network availability in shared sites.
- Conducting & supervising governance meetings with customer and subcontractors.
- Management of vendors.
- Regular meetings with vendors to enforce effective governance
- Contractual compliance by ensuring correct deliverables as demanded in contract for both customer and for subcontractors delivering task to assist our operations delivery.
- Efficient Operations & Maintenance of network
- Supervising & providing necessary support to teams
- Good communication skills
- Experience in FLM management
- Excellent inter-personal skills and proven availability to work under high pressure
- Capability to build trust and communicate efficiently
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