Type: Full Time
Deadline: 31st January, 2019
Category: Admin & Clerical
Location: Dar-es-Salaam
Other Categories: Human Resource (HR) ,
Job Level: Intermediate
Roles and Responsibilities
Reception:
Receives all visitors and acts as the first point of reference for all enquiries for the office.
Manage incoming and outgoing calls.
In charge of receiving and dispatching correspondences and maintaining a register for the same
Customer Service Delivery
Providing after-sales services to customers by calling clients and ensuring they are actively trading with the organization
Handling and resolving customer complaints and directing Recording details of inquiries, comments and complaints; unresolved issues to the designated person
Ensuring the office has sufficient brochures and distribute the same to the persons visiting the office
Reports Management
Maintaining an updated office inventory at all times (monthly basis) and share the report.
Keep records of customer interactions and transactions for feedback reports and future reference.
Comprehensive management of all office records and maintain an effective filling system
Reporting
Assist in compiling sales reports on a daily, weekly and monthly basis for the office and the Sales Manager
Assist in preparing the petty cash report and ensure these are correctly recorded and remitted to financeRequirem on a weekly basis
Assisting in ensuring all financial expenses are properly and correctly recorded and report remitted to finance office in
Administrative support includes communication
Prepares drafts for responses for the office
Ensuring that all administrative activities are well planned through provision of logistical support including effective running of the office
Custodian of office assets
Ensures compliance with maintenance/servicing schedules for printers/policy insurance validity etc.
Proactively suggests ways to improve office working environment (posters etc.)
Educational Qualifications
Degree in Business Management
Experience Requirements
Minimum of 3 years’ work experience in a busy environment
Excellent knowledge in customer service principles and practice
Basic telephone skills, software applications, such as word processing, spreadsheets, and database management.
Excellent writing and oral communication skills
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